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Offboarding: What Happens If You Leave

If you ever decide to end your engagement with Symphony Core, we aim to make the exit as clean and low-stress as the onboarding. This page explains what happens to your data and accounts so there are no surprises. Your business assets are yours — we hand them back, we don't hold them hostage.

What's yours to keep​

  • Your domain — you remain the owner throughout. We'll remove our DNS access on request.
  • Your Meta, Google, and payment accounts — these are registered in your name; we only ever had partner/manager access, which we remove.
  • Your contacts and conversation history — we export your CRM contacts and relevant records to you.

The handover process​

  1. Tell your account lead you'd like to offboard (email is best, so there's a record).
  2. We schedule a short handover window (typically up to 30 days) so nothing breaks mid-transition.
  3. Data export — we provide your contacts and any records you need in a portable format.
  4. Access cleanup — we remove Symphony Core's access from your domain DNS, Meta Business Manager, Google Business Profile, and any payment integrations. You revoke any access on your side you no longer want.
  5. DNS / hosting — if your website and email run on our platform, we coordinate moving them to your new provider so there's no downtime. See Prepare Your Domain for Transfer Out.

Billing​

Your account lead confirms the final billing details and the effective end date in writing so everyone is aligned.

Key takeaways​

  • Your domain, accounts, contacts, and history are yours — we hand them back.
  • Start by emailing your account lead; we run a short handover so nothing breaks.
  • We remove our access everywhere and help move hosting/email cleanly.

Questions or ready to start a handover? See How to Get Support.